1win Privacy Policy

What Personal Data Is Collected

The platform collects personal information that users provide during registration and ongoing use of services. This may include:

• Full name and date of birth;
• Email address and phone number;
• Residential address and identification documents;
• Financial details such as payment method information;
• Device data, IP address, and browsing behaviour on the platform.

Purpose of Data Collection

Personal data is collected for clearly defined purposes, including:

• Verifying user identity and age in compliance with responsible gaming requirements;
• Processing deposits, withdrawals, and other financial transactions;
• Providing customer support and resolving account-related issues;
• Meeting legal and regulatory obligations;
• Improving the quality and security of online services.

Technical and Organisational Protection Measures

The platform applies industry-standard technical and organisational measures to safeguard personal information. These include encrypted data transmission, access controls, and regular security assessments. Only authorised personnel have access to user data, and such access is strictly limited to what is necessary for the performance of their duties.

User Rights

Users whose data is processed by the platform hold the following rights:

• The right to access their personal information held on record;
• The right to request corrections to inaccurate or incomplete data;
• The right to request the deletion of personal data, subject to applicable legal retention obligations.

Compliance with Indian Law

All data processing activities are conducted in accordance with applicable Indian legal standards, including the Information Technology Act, 2000, and associated rules governing the handling of sensitive personal data. The platform is committed to full transparency in its data practices and to upholding the rights of users in India.

Personal data collected from users is processed for the following lawful purposes:

• Account management: Information is used to create, maintain, and operate user accounts, including identity verification and access control;
• Transaction processing: Financial data is used to facilitate deposits, withdrawals, and the settlement of bets and winnings;
• Service improvement: Aggregated and individual usage data helps identify technical issues, optimise platform performance, and develop new features;
• Marketing communications: With prior consent, personal information may be used to send promotional offers, updates, and relevant notifications. Users may withdraw consent at any time;
• Analytics: Behavioural and demographic data is analysed to better understand how services are used and to improve the overall user experience;
• Legal compliance: Data is processed as required by applicable law, including anti-money laundering obligations, fraud prevention, and cooperation with regulatory authorities.

All processing activities are carried out on a lawful basis, with transparency as a guiding principle. No personal information is used for purposes beyond those stated in this document without prior user consent.

How to Access or Update Data

Users have the right to access the personal information held about them and to request corrections where data is inaccurate or outdated. Requests may be submitted through the official support channels available on the platform. The support team will process such requests in a timely manner, in accordance with applicable legal requirements.

Data Correction and Deletion

If a user identifies errors in their personal information, a correction request may be submitted with supporting documentation where applicable. Users may also request the deletion of their personal data. Deletion requests will be assessed against applicable legal and contractual obligations, as certain data may be required to be retained for a defined period under law.

Consent to Security and Payment Processing

By registering an account and using the services of the platform, users acknowledge and consent to the following:

• Security checks may be conducted as part of identity verification and fraud prevention procedures;
• Payment data may be shared with authorised third-party payment service providers for the sole purpose of processing financial transactions;
• Such processing is carried out in accordance with this policy and applicable data protection standards.

The platform and all its associated services are intended exclusively for users who are 18 years of age or older. Access by minors is strictly prohibited.

The operator does not have the technical capability to independently verify a user’s age without the submission of valid identity documents. Users are responsible for ensuring that minors do not access the platform through their devices or accounts.

In the event that a parent or legal guardian identifies that a minor has registered on the platform or submitted personal data, a formal request for deletion of that data may be submitted to the support team. Upon verification of such a request, the minor’s personal information will be permanently removed from the platform’s records in accordance with applicable legal obligations.

Users are encouraged to make use of available parental control tools to restrict access to online gaming and betting websites.

The platform operates through a network of partners and service providers located in various countries. As a result, personal data collected from users may be transferred to, stored in, or processed in jurisdictions outside India where these partners conduct their operations.

By accessing and using the platform, users provide their informed consent to such international data transfers. The platform ensures that all partners and third-party processors who receive personal data are bound by confidentiality obligations and data protection standards consistent with those applied by the platform itself.

Transfers of personal data are conducted only to the extent necessary for the delivery of services and in compliance with applicable legal requirements. The platform does not transfer personal data to jurisdictions that do not offer an adequate level of data protection without appropriate safeguards in place.

This disclaimer forms an integral part of the Privacy Policy document. It may alter the scope, application, or legal effect of specific provisions contained within the policy, depending on the circumstances of individual cases.

The terms of this disclaimer apply from the moment a user accepts the Privacy Policy. Acceptance occurs through one of the following means:

• Signing the policy or an associated agreement in physical or electronic form;
• Clicking an acceptance button or checkbox during registration or account management;
• Accessing or continuing to use the platform following the publication of an updated version of this document.

Users who do not accept the terms of this policy, including any applicable disclaimer provisions, should discontinue use of the platform and contact the support team regarding the status of their account and personal data.

What Are Cookies

Cookies are small text files placed on a user’s device by a website during a browsing session. They store limited information about user activity and preferences, enabling websites to function more effectively and deliver a more consistent experience.

How Cookies Are Used on This Platform

The platform uses cookies for the following purposes:

• Statistical analysis: Collecting aggregated data on how users interact with the website to measure performance and identify areas for improvement;
• Behavioural analysis: Tracking navigation patterns to better understand how different sections of the platform are used;
• Personalisation: Storing user preferences and settings to provide a more tailored online experience;
• Platform improvement: Using collected insights to refine functionality, resolve technical issues, and develop new features.

Cookie Retention Period

Cookies placed by the platform are retained for a period of up to one year from the date of placement, unless cleared earlier by the user through their browser settings. Users may configure their browser to block or delete cookies at any time; however, doing so may affect the availability or functionality of certain platform features.

By accessing, registering on, or continuing to use any service offered through the platform, users confirm their full and unconditional acceptance of this Privacy Policy in its current form.

The version of the policy published on the official 1win website at the time of use constitutes the binding version. In the event of any conflict between a previously viewed version and the current published version, the current version shall prevail in all respects.

The platform reserves the right to update or amend this policy at any time. Significant changes will be communicated to users through appropriate channels. Continued use of the platform following the publication of any amendments constitutes acceptance of the revised policy. Users who do not agree with any amendment are advised to discontinue use of the platform and submit a data removal request through the available support channels.

Personal data may be disclosed to third parties under the following circumstances:

• Legal obligations: Data may be shared with government authorities, regulatory bodies, or law enforcement agencies where required by applicable law or court order;
• Dispute resolution: In connection with the investigation or resolution of disputes, personal information may be disclosed to relevant legal or arbitration bodies;
• Contractual arrangements: Data may be shared with service providers and business partners under formal data processing agreements, strictly for purposes aligned with this policy.

Where third-party recipients are identifiable and listed on the platform, users may consult those listings for further details. In all other cases, users will be informed of the purpose and scope of any such disclosure prior to or at the time of sharing.

By submitting personal information to the platform and continuing to use its services, users provide their consent to the sharing of data with authorised third parties as described in this section. All third-party recipients are required to handle personal data in a manner consistent with applicable data protection standards and the terms of this policy.

The platform may contain links to third-party websites, including affiliate partners, payment processors, and other online services. These external websites operate independently and are governed by their own privacy policies and data handling practices.

1win bears no responsibility for the collection, use, or protection of personal data by any external website accessed through a link on the platform. The inclusion of a link does not constitute an endorsement of the external site or its data practices.

Users are advised to exercise caution when navigating to external websites and to review the applicable privacy policies of those sites before submitting any personal information. Any data shared with a third-party website is subject to that website’s own terms and is outside the control of this platform.