Responsible Gaming

All forms of gambling involve financial risk. No outcome is guaranteed, and losses are a natural part of the activity. Players on 1win are encouraged to treat gambling as a form of entertainment, not as a source of income or a way to recover financial losses.

Responsible gambling starts with honest self-assessment. Before placing any bet, it is important to set a clear budget you are comfortable losing. Your emotional and financial stability must always take priority over continued play.

The following principles form the foundation of safe gambling habits:

• Set a fixed budget for gambling and do not exceed it;
• Only play with funds you can afford to lose;
• Avoid chasing losses, as this can accelerate financial harm;
• Take regular breaks to maintain a clear state of mind;
• Never gamble under the influence of alcohol or when emotionally distressed;
• Keep track of the time and money spent on gambling;
• Treat every win as a bonus, not an expectation;
• Balance gambling with other leisure activities and responsibilities.

Problem gambling can develop gradually, and many players may not notice the warning signs until the issue becomes serious. Identifying these signs early is a critical step toward protecting your wellbeing and seeking timely help.

The following symptoms may indicate a gambling addiction:

• Spending more time or money on gambling than originally intended;
• Feeling restless or irritable when attempting to cut back or stop;
• Repeatedly failing to control, reduce, or stop gambling;
• Using gambling as a way to escape stress, anxiety, or personal problems;
• Lying to family members or others about the extent of gambling activity;
• Borrowing money or selling possessions to fund gambling;
• Neglecting work, studies, or family responsibilities due to gambling;
• Continuing to gamble despite significant financial or personal losses;
• Constantly thinking about gambling, past wins, or planning the next session;
• Feeling guilt or regret after gambling, yet returning to it shortly after.

If you recognise several of these signs in yourself or someone close to you, it is important to seek professional support without delay. Gambling addiction is a recognised condition, and effective help is available.

Addressing a gambling problem requires consistent effort and the right support structure. There are practical steps you can take to regain control, and 1win provides tools to assist players in setting firm personal boundaries.

Practical Steps to Regain Control

These approaches can help you take back control of your gambling habits:

• Acknowledge the problem openly and without self-judgment;
• Speak to a trusted person, such as a family member, friend, or counsellor;
• Contact a professional addiction support service for structured guidance;
• Remove easy access to funds used for gambling;
• Fill free time with non-gambling activities to reduce temptation;
• Keep a diary of gambling sessions to build honest self-awareness.

Responsible Gambling Tools Available on 1win

1win offers built-in tools to help players maintain healthy betting habits:

• Deposit Limits: Set a maximum deposit amount on a daily, weekly, or monthly basis to control your spending;
• Session Time Reminders: Receive notifications after a set period of play to encourage regular breaks;
• Self-Exclusion: Request a temporary or permanent exclusion from your account if gambling becomes unmanageable;
• Account Cooling-Off Period: Pause your account for a defined period without permanently closing it;
• Reality Checks: Access on-screen prompts that display your session duration and spending at regular intervals;
• Support Access: Contact the 1win support team at any time to request account restrictions or guidance on responsible play.

Professional support organisations can provide structured treatment and confidential counselling for those affected by gambling addiction. The following resources are available to players in India:

• iCall (TISS): A psychological support helpline run by the Tata Institute of Social Sciences, offering counselling services across India. Available at icallhelpline.org;
• Vandrevala Foundation Helpline: A 24/7 mental health support service operating across India, reachable at 1860-2662-345 or via vandrevalafoundation.com;
• NIMHANS (National Institute of Mental Health and Neurosciences): A premier institution in Bengaluru providing addiction treatment and psychiatric services. More information at nimhans.ac.in;
• Gamblers Anonymous India: A peer support fellowship for individuals affected by gambling addiction, following the internationally recognised 12-step programme. Reachable via gamblersanonymous.org;
• Parivarthan Counselling Helpline: A Bengaluru-based counselling service offering support for mental health and behavioural concerns, reachable at +91-7676602602;
• Snehi India: A national helpline providing emotional support and crisis intervention, reachable at +91-44-24640050 and via snehi.org.

Players who are concerned about their gambling habits can reach out to the 1win support team at any time for guidance, account restrictions, or information on available safety tools. Support staff are available around the clock and are trained to handle sensitive queries with full confidentiality.

The following contact methods are available to players in India:

• Live Chat: Available directly on the 1win website and mobile application for immediate assistance;
• Email Support: Players can submit a detailed request to the official 1win support email address found in the Help section of the platform;
• Help Centre: The 1win FAQ and Help Centre provides written guidance on activating responsible gambling tools and managing account settings.